Softphone for Small business telephone system
Another option of making cheap calls is the using a Softphone, which works on a workstation. A Softphone is computerized software that is developed to make telephone calls over an Internet protocol using a general purpose computer, rather than using dedicated hardware. Software is somewhat similar to a traditional small business telephone system, except that this system can be controlled with a graphical user interface on the computer.
Software has been considered as a viable service for telecommunication in small offices, especially for call centers.
In order to run Softphone in your office, you need to have a computer that has a microphone and a speaker, high speed internet connectivity and a telephone connection service that allows Internet telephony service. The non geographic number such as 0800 number or 0844 number are quite suitable for running a Softphone onto your small business phone system.
The Softphone application is a state-of-the-art business phone system that handles numerous inbound and outbound phone calls simultaneously. The Softphone allows you to initiate calls from the phone system or accepted from the outside, and forward them in an intelligent manner using IVR service. It also supports several types of auto dialer functions including preview and progressive dialing. If you are sending a voicemail message, the Softphone add your personal voice greeting with any number of different pre-recorded messages.
A Softphone has complete inbound call distribution capability including its own ACD. Softphone is has the capability of storing data and generate reports. The reports help you make future analysis for your business.